Technical Support

All OLEYI medical devices come with a standard 24-month warranty from the date of installation. Consumables and accessories have a 6-month warranty. Extended warranty plans up to 5 years are available for purchase. During the warranty period, we provide free replacement of defective parts and remote technical support.

The PM-9000 comes with a detailed user manual and quick start guide. Basic setup takes approximately 15 minutes: (1) Connect the power adapter and charge for 4 hours before first use; (2) Connect ECG, SpO2, and NIBP cables to the corresponding ports; (3) Power on and follow the on-screen configuration wizard; (4) Set alarm limits according to your facility's protocol. For first-time installation, we recommend our free online training session. Contact support@oleyimed.com to schedule.

We recommend the following calibration schedule: Patient monitors - every 12 months; Biochemistry analyzers - every 6 months; AED defibrillators - every 12 months (self-test runs daily automatically); Hematology analyzers - every 6 months. Calibration services can be performed by our authorized service centers or by your in-house biomedical team using our calibration kit.

Daily: Clean exterior surfaces with hospital-approved disinfectant, check cable integrity, verify self-test passes. Weekly: Inspect all connectors, clean air filters, check battery status. Monthly: Full functional test, review alarm logs, check printer paper. Annually: Professional calibration, replace air filters, battery capacity test, software updates.

Yes. Our patient monitors, AED defibrillators, electrosurgical units, and anesthesia machines hold CE certificates under EU MDR 2017/745. Select products also have FDA 510(k) clearance for the US market. Our manufacturing facility operates under strict quality management. All certificates are available for download in the Download Center below. We can provide notarized copies and embassy legalization upon request.

Absolutely. We provide a complete tender documentation package including: CE/FDA certificates, ISO 13485, free sale certificate, manufacturer authorization letter, product technical files, clinical evaluation reports, and company registration documents. For customized tender packages or notarized documents, please contact our sales team with your tender requirements and timeline.

For equipment (monitors, analyzers, ventilators, etc.), MOQ is 1 unit. For consumables (masks, gloves, etc.), MOQ varies by product - typically 1 carton. Distributors and bulk orders qualify for tiered pricing. We also offer sample orders for evaluation purposes.

Payment terms: T/T (30% deposit, 70% before shipment), L/C at sight for orders over $50,000, Western Union for small orders. We accept USD, EUR, and RMB. Shipping: By sea (FOB Shanghai/Ningbo, 20-40 days), by air (7-10 days), or by express DHL/FedEx (3-5 days for small packages).

Yes, we offer comprehensive OEM/ODM services. OEM options include custom logo printing, branded packaging, localized language interfaces, and custom color schemes (MOQ: 50 units). ODM services include custom hardware design, software feature development, and full product development from concept to production.

We offer multiple support channels: (1) 24/7 email support at support@oleyimed.com - response within 4 hours; (2) WhatsApp/WeChat video call support for real-time troubleshooting; (3) Remote diagnostics via built-in network connection; (4) On-site service by our local distributors or authorized service centers; (5) Spare parts shipped within 48 hours. For urgent issues, call: 0523-86183087.